1. Introduction
Welcome to Grandgelgumi (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal data in a transparent and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website grandgelgumi.com (the “Site”) or submit an inquiry through our contact form. Please read this policy carefully.
By using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site.
2. Who We Are
Grandgelgumi is a B2B manufacturer & supplier specializing in gummy and softgel manufacturing machinery, complete production lines, and downstream packaging line equipment for international export.
If you have any questions about this Privacy Policy or our data practices, you may contact us at:
- Email: grandgelgummy@gmail.com, info@grandgelgumi.com
- Website: grandgelgumi.com
3. Information We Collect
3.1 Information You Provide Voluntarily
We only collect personal data that you voluntarily submit through our contact/inquiry form. This may include:
- Name — to address you properly in our communications
- Email address — to respond to your inquiries
- Phone number (optional) — for follow-up communication if preferred
- Company name (optional) — to better understand your business needs
- Country / Region (optional) — to provide regionally relevant information
- Message content — the details of your inquiry, including any additional information you choose to share
3.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain non-personally identifiable information, including:
- Log data: IP address, browser type, operating system, referring/exit pages, date/time stamps
- Cookies and similar technologies: We may use cookies or similar tracking technologies to enhance your browsing experience and analyze Site traffic. You can manage cookie preferences through your browser settings.
We do not use cookies to track you across third-party websites for advertising purposes.
4. How We Use Your Information
We use the information we collect solely for the following purposes:
- To respond to your inquiries and provide you with requested information about our products and services
- To communicate with you regarding your business needs, quotations, or partnership opportunities
- To improve our Site and user experience based on aggregated, anonymized analytics
- To comply with applicable legal obligations
We do not use your personal data for automated decision-making, profiling, or marketing emails without your explicit consent.
5. Legal Basis for Processing (EEA / UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for processing your personal data depends on the context:
- Legitimate Interests: Processing your inquiry data is necessary for our legitimate business interest in responding to potential customer requests and maintaining business communications.
- Consent: Where required, we will obtain your explicit consent before processing your data (e.g., for marketing communications).
- Legal Obligation: We may process data to comply with applicable laws and regulations.
6. How We Share Your Information
We do not sell, trade, rent, or otherwise share your personal data with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
- Service Providers: We may engage trusted third-party service providers (e.g., website hosting, email delivery, analytics) who assist us in operating our Site. These providers are contractually obligated to protect your data and only use it for the services we request.
- Legal Compliance: We may disclose information if required to do so by law or in response to valid legal requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
7. International Data Transfers
As a business engaged in international trade, your personal data may be transferred to and processed in countries outside your country of residence — including countries that may not provide the same level of data protection as your home jurisdiction.
We take appropriate safeguards to ensure your data remains protected. If you are an EEA or UK resident, we rely on standard contractual clauses and other lawful transfer mechanisms to ensure adequate protection.
8. Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy:
- Inquiry data: Typically retained for up to 3 years from the date of your last interaction, to maintain continuity in our business relationship.
- Analytics data: Retained in anonymized or aggregated form indefinitely.
You may request deletion of your data at any time (see Section 10).
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Access controls and authentication mechanisms
- Regular security reviews of our systems
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
10. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
10.1 GDPR Rights (EEA / UK Residents)
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request limitation on how we process your data.
- Right to Data Portability: Receive your data in a structured, commonly used format.
- Right to Object: Object to processing based on legitimate interests.
- Right to Withdraw Consent: Withdraw previously given consent at any time.
10.2 CCPA Rights (California Residents)
- Right to Know: Request information about the categories and specific pieces of personal data we have collected.
- Right to Delete: Request deletion of personal data we have collected.
- Right to Opt-Out: We do not sell personal data, so no opt-out is required.
- Non-Discrimination: We will not discriminate against you for exercising your rights.
10.3 PIPL Rights (China Residents)
- Right to Know and Decide: You have the right to know and make decisions regarding your personal data.
- Right to Access and Copy: You may request access to or a copy of your personal data.
- Right to Rectification and Deletion: You may request correction or deletion of your personal data.
- Right to Withdraw Consent: You may withdraw your consent at any time.
To exercise any of these rights, please contact us at the email address provided in Section 2. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
11. Children’s Privacy
Our Site and services are intended for business professionals and are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us, and we will delete it promptly.
12. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we do, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically. Continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy. If changes are material, we will provide a more prominent notice where appropriate.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: grandgelgummy@gmail.com, info@grandgelgumi.com
- Website: grandgelgumi.com